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Service Department

Open Today! Service: 8am-6pm
Call us at: Call Service Phone Number973-529-8493

Please don't hesitate to direct your service questions to us! Fill out the simple form below and our technicians will get back to you.
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During this challenging time, we are taking extra precautions while servicing vehicles to ensure the safety of our customers and our staff. Our new Service process includes no contact service with free pick-up and delivery, the use of steering wheel and seat covers, mobile/at-home service visits, and the sanitization of your vehicle when service is complete. If you have any questions or concerns related to our new Service Process, you can contact us at 973-529-8493. We look forward to safely servicing your vehicle. 

Service Department in West Caldwell

At our Caldwell service center, our Mercedes-Benz mechanics are here to provide exceptional service in a timely manner. We are dedicated to maintaining top-tier customer service, for both new and pre-owned Mercedes-Benz buyers! Allow our staff to demonstrate our commitment to excellence.

Part of the modern luxury experience is the service we offer to maintain its premier quality and performance. We guarantee an exceptional service experience for you and your Mercedes-Benz through many different benefits and offerings to achieve and exceed your standards.

Dealership Amenities

Our Mercedes-Benz of Caldwell Service Center features a variety of amenities to keep you comfortable while our team works on your vehicle:

  • Wi-Fi
  • Waiting area
  • Snacks
  • Water
  • TVs
  • Pickup and Drop-off Services

Schedule Service Now

Time Saving Resources


We know your schedule doesn’t permit trips to the dealership on most days, so use our convenient Schedule a Service Appointment Tool to find the right time that works for you. We’ll do our best to work with your needs!

Sometimes questions arise that don’t warrant a trip to the shop; that’s when our Ask A Service Advisor form becomes so valuable. Simply type in your question and the other necessary information, and wait for a reply from a knowledgeable professional.

Roadside Assistance


Is your vehicle still under the Mercedes-Benz manufacturer’s warranty? You qualify for roadside assistance. Warranty coverage also includes roadside assistance for Certified Pre-Owned vehicles as well.

If you own a Mercedes-Benz that you purchased from a certified dealer before January 4, 2011, you qualify for roadside assistance.

If you do not qualify, purchase coverage through the Mercedes-Benz customer assistance department instead.

Offers & Specials


For your benefit, our West Caldwell dealership is proud to offer you competitive Mercedes-Benz service and parts specials for your net schedule appointment.

Covering most routine maintenance services and parts to keep you Mercedes-Benz, our available specials help you receive certified services from experienced technicians.

Service and Parts Specials

Parts Department & Collision Center


Accidents happen – entrust your Mercedes-Benz to the expert technicians at our Collision Center. We provide peace of mind and help you through a stressful moment. From minor dents to major auto collisions we make work closely with your insurance company to help repair your vehicle and get you back on the road in no time.

Enjoy a full line of replacement parts and add-ons from our Parts Center. When replacing or repairing your Mercedes-Benz we can assure you we use genuine OEM parts to maintain a consistent factory standard.

Why Mercedes-Benz Genuine Parts?

Mercedes-Benz vehicles are built with exceptional quality and craftsmanship. This quality and craftsmanship comes from each and every part that make up the vehicles being made with the same high standards. Genuine Mercedes-Benz parts have been specifically engineered to fit each individual model to provide maximum longevity, safety and optimal performance for your Mercedes-Benz. So why would you use any other brand of parts in your vehicle? We strongly recommend using genuine parts every time your vehicle needs one.

Common Mercedes-Benz Parts

There are countless stock numbers for all of the individual Mercedes-Benz parts. Below are a few of the most common Genuine Mercedes-Benz Parts our customers request. Please contact us today if you are in need of any part for your Mercedes-Benz and we would be happy to help you place an order!

  • Replace Fleece Oil Filter
  • Air Filters
  • Cabin Dust/Combination Filter Replacement
  • Genuine Mercedes-Benz Batteries
  • Windshield Wipers
  • Collision Parts & Service
  • Glass
  • Exterior Lighting
  • Heating & Air Conditioning
  • Brakes
  • Tires

Mercedes-Benz Service Intervals by Model

Schedule Service in West Caldwell

If your Mercedes-Benz requires service, repair, or replacement, schedule an appointment with our Mercedes-Benz of Caldwell service center. For more information or any questions, please contact us. Serving the areas of Wayne and Morristown, New Jersey, we look forward to helping you.

Service and Parts Financing

Schedule Service

Phone Numbers:Sales Hours:
  • Mon, Thu9:00 AM - 8:00 PM
  • Tue - Wed, Fri - Sat9:00 AM - 6:00 PM
  • SunClosed
Service Hours:
  • Mon - Fri8:00 AM - 6:00 PM
  • Sat8:00 AM - 5:00 PM
  • SunClosed
Parts Hours:
  • Mon - Sat8:00 AM - 5:00 PM
  • SunClosed
Mercedes-Benz of Caldwell is located at: 1220 Bloomfield Ave • Caldwell, NJ 07006
Mercedes-Benz of Caldwell 40.855705665907784, -74.31285187325072.